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Reception

Welcoming and check- in prodecure
Check- out procedure
Information upon Arrival
Lugguge Service
Call Center Service
Friendliness and politeness

Guest Relations Department

Accessebility
Efficiency
Friendliness and politeness

Food and Beverages

Quality of general service
Service in the main restaurant
Service in the A La Carte during the dinner
Service in the Snack Restaurants during the day time
Bar Service
Room Service
Friendliness and Politeness

Kitchen and Gourmet

Open Buffet Variaty
A La Carte dinner menu
Menu of the Snack Restaurants
General taste
General presentation
Friendliness and politeness

Housekeeping

Room Cleanliness
Laundry and Dry Cleaning Service
Cleanliness of the general area
Friendliness and politeness
Mini Bar

Spa Center

Massages
Facial and body treatments
Indoor Poul, Sauna, turkish bath
Decoration dan comfort
Friendliness and politeness

Enertainment

Daily Activities
Night Shows and Parties
Live Music Program
The Owl Club Music Performance
Ententainment and Game Center
Friendliness and politeness

Mini Club

Activities for Children
Communication with children and Professionalism
Friendliness and politeness

General Assessment

Architecture and Garden Layout
Rooms Decoration and Comfort
Decoration and comfort of rastaurantsand bars
Swimming Pools
Coast and Beach Layout
Technical maintenance of the hotel interior and exterior
Tennis Courts
Fitness Center
Water Slides
´´ Wet´n Wild´´ Theme Park Layout and Facilities
Organisation of congresses and conferences
Food and Beverages Prices
Spa Prices