GUEST SATISFACTION POLICY
As Aska Lara Resort & SPA, we have aimed at helping our guests have a pleasing, peaceful and safe holiday and promised that all kinds of special requests and complaints submitted to us starting from the reservation stage up until and beyond the time the holiday is over shall, within the framework of our liabilities against legal institutions and supplier companies;
· Be taken note of and recorded free of charge, with an impartial and honest approach, without making any discrimination, and a solution process shall be started,
· All requests and complaints shall be reviewed and finalized within the framework of conditions and the timeframe as needed by customer satisfaction, and the guests shall then be informed,
· The experiences shared by our guests shall be improved and continuously developed and all kinds of resources shall be provided in order to achieve this objective,
· The principle of confidentiality shall not be compromised in the processing of requests and complaints.
Date of Issue: 07.06.2019
Revision number: 03